Healthcare Innovation, a leading publication focusing on innovation in health IT, has recognized e4 as the 2019 Vendor Solution Provider Winner for Revenue Cycle Management. The national Healthcare Innovation Innovator Awards Program recognizes leadership teams from hospitals, physician groups, clinics, integrated health systems, payers, HIEs, ACOs, and other healthcare organizations that have effectively deployed information technology in order to improve clinical, administrative, financial, or organizational performance.
e4 was highlighted for its innovative Revenue Cycle Edit Work Queue Optimization program, which utilizes LEAN Engineering methodology and software to reduce the number of edits in system work queues.
Background: During the conversion and post go-live timeframe, there is inevitably a large number of “edits” that must be worked by an individual to move an encounter to the billing state of the revenue cycle process. Many facilities struggle with the volume of encounters that need moved to the billing state of the revenue cycle process. Furthermore, the education required to quickly resolve these encounters takes time and effort. e4 has developed an innovative edit resolution workflow that is not only aimed at resolving the edits, but also at training and educating the client’s staff to be self-proficient within 30-60 days from process implementation.