RevElate Readiness: What Does Operational Readiness Mean?

The Road to RevElate begins from a variety of starting points.  The journey, though, regardless of the starting point, can be fraught with uncertainty, ambiguity and unknowns. 

It’s hard to wrap your hands around what the future entails and knowing your gaps and pain points and having the need to have more efficient workflows to overcome those gaps and pain points is critical. Isn’t that one of the major reasons to change systems?   One objective of ending the journey with RevElate is to achieve more efficient operational tools and processes to manage your accounts receivable and team member workflows.

The journey should begin with ensuring your revenue cycle teams are “operationally ready” to begin the RevElate project.  You may be thinking,where do I start? or how do I know if I’m ready?”   There is a variety of planning, data collection, decision making, gap identification, and road mapping work that can and should be done to be optimally prepared to officially launch the project. 

Check out a feature on our recently held webinar “RevElate Pre-Planning & Readiness – 5 Strategies to Successfully Prepare Your Teams Right Now” below.

Operational readiness includes a current state data analysis from a multitude of areas including workflows, reporting, and payor and health plan inventories.  Gathering the data prior to the project launch will better position you and your vendor counterparts with a view of how the revenue cycle is operating in its current state. 

In short, operational readiness is all about being prepped and ready for the project to start, or as Alexander Graham Bell said, “Before anything else, preparation is the key to success.”  

How your org determines what their points of success will depend on what your goals and objectives are.

Success can be measured by what can be improved upon from a three-pronged approach based on people, process, and technology.  For example, standard workflows and centralized processes can improve employee satisfaction.  An example of provider satisfaction can be achieved with a referral process that identifies both internal and external referrals.  This can lead to improved community relationships with external referring providers.  More importantly, your providers are going to be able to know where their patients are, who they are being seen by, and for what.

As you plan your transition to RevElate, we must consider the significant impact that software has on people, workflows and business performance.

Join e4 on Friday, June 9th from noon to 1pm EST for a panel discussion around building a RevElate revenue cycle transformation blueprint. We’ll present a framework to create a blueprint (or roadmap) that factors in all aspects transforming a revenue cycle operation to take advantage of the new RevElate tools. The framework begins by defining the desired Future State of your Revenue Cycle and layering in transformation activities, tactics and milestones required to reach that Future State. A sample blueprint will be presented based on work completed with a partner client of e4 over the past nine months. Click here to register today.

Linda Waldmann, Revenue Cycle Practice Director, e4

Linda Waldmann is a healthcare revenue cycle operations professional with over 30 years of experience in the industry. Linda’s strengths in understanding the day-to-day operations of the business office has assisted her clients in achieving revenue cycle objectives that includes process redesign, accounts receivable optimization, trends analysis, resource management, project management and EHR implementations in complex, multi entity settings.