e4 Health, Help and Hurry Initiative Helps Hospitals Dealing with COVID-19 Business Impacts Adapt to the New Healthcare 2.0


WEST CHESTER, PA. — May 13, 2020 — e4, a leading national provider of healthcare consulting and professional services, announces that it has developed six new LEAN Engineering Healthcare 2.0 Solution Bots to assist healthcare organizations, as part of its “Health, Help and Hurry” initiative.

Click to view this news release on PR Newswire.

“COVID-19 has changed healthcare as we know it – forever,” said Niall Doherty, Co-Founder and President of e4. “Where regulatory initiatives such as HIPAA, the Affordable Care Act and MACRA provided lengthy, dedicated timelines for implementation and adoption, COVID-19 has pushed healthcare organizations forward into an environment of perpetual change, with timelines that need to be met within days. With dozens of clients on the frontlines of the pandemic, e4 has had a front seat view into how the pandemic has disrupted the entire healthcare ecosystem, and we quickly mobilized a support plan, called Health, Help and Hurry.”

First, e4 focused on health, for e4 employees and client communities. e4 launched an employee help drive, jumpstarting a factory to produce masks, and distributing masks, PPE, critical supplies and meals to hospitals across the country. Next, e4 provided help, facilitating a series of educational webinars that highlighted valuable insights from frontline Clinical, IT, Revenue Cycle and HIM experts. The series helped connect hundreds of healthcare providers with timely, relevant information and shareable best practices.

Then, e4 began to hurry – as in the rapid development of new, market-driven solutions that can be delivered within days. Where traditional services can take months – or even years – to develop, six brand new solutions were developed within weeks. These Solution Bots are simple, self-contained, and can be deployed quickly to provide immediate assistance to health systems dealing with the impacts of COVID-19.

“We’ve spent 15 years listening carefully and watching the healthcare market evolve, and we can clearly see that change is now happening at an unprecedented level of speed and scale,” said Doherty.  “With Health, Help and Hurry as our guiding principles, we built our first six Solution Bots to address market needs for what we see as Healthcare 2.0, where change is perpetual and rapid innovation is the key. We have six launched now and the next six are lining up, and we expect this pace to continue as the new reality of Healthcare 2.0.”

e4sight™ Remote Worker Productivity Tool ● Telehealth Optimization ● Telehelp Patient Help Desk ● Rapid (<1 Day) Process Improvement Work Sessions ● COVID-19 Rapid Reporting ● Physician Practice Reconfiguration

To learn more, visit www.e4-services.com/bots.

e4 Launches 6 New LEAN Engineering Healthcare 2.0 Solution Bots to Support Healthcare Organizations

2.0 2

The COVID-19 pandemic has pushed healthcare into unprecedented new territory. As a result, new and innovative solutions are needed to support healthcare organizations.

These LEAN Engineered Healthcare 2.0 Solution “Bots” represent services that provide immediate impact in addressing some of the most pressing issues being faced across the healthcare continuum.

e4’s LEAN Engineering Healthcare Version 2.0 Solution Bots

  • e4sight™ Remote Productivity Tracking Software: The ONLY Healthcare-Specific Productivity Tool for Remote Workers, including Billing, Coding, ROI, Data Cleanup & Validation, IT and more.
  • Telehealth Services: Full Telehealth Evaluation, Implementation and Optimization Services
  • Telehealth Patient Help Desk Services: Comprehensive Help Desk Services to Support Telehealth Programs
  • Rapid (<1 Day) Process Improvement Work Sessions: Rapidly Brainstorm and Design new Future State and Action Plans – for any problem
  • Operational Reporting Software Solutions: Custom Reporting Solutions to Support COVID-19 Surge Report Needs
  • Physician Practice Support Services: Customized Solutions to Improve Operations and Profitability

We are ready to step in and assist healthcare organizations in any way possible to improve operations and quality delivery of care.

e4 Announces 90-Day Deferred Payment Terms and 1 Week Deployment on the Healthcare Industry’s Only Dedicated Remote Worker Productivity Management Software


We’ve made the process of tracking productivity of remote workers easier, by offering deferred payment terms and 1-week installation of e4sight™, the only healthcare-specific productivity tracking software for remote workers: Billing; Coding; ROI; Data Cleanup & Validation; IT; and more. With a fast install and customizability, e4sight is a perfect solution for healthcare organizations that need a simple, effective solution installed quickly.

With the rise of remote work, many healthcare organizations are finding themselves in a position where team members are working remotely without adequate tools to monitor staff productivity. As remote working becomes prolonged, productivity tracking and reporting will become even more critical to management and leadership.

Please visit www.e4-services.com/e4sight to learn more, and be sure to contact e4 to set up a personalized, interactive demo.

e4 COVID-19 Webinar Series to Highlight Clinical, IT and Revenue Cycle Leaders

COVID Conversations

As healthcare organizations continue to adapt to the changing healthcare landscape, access to quality information continues to be vital. We are bringing together Clinical, IT, HIM and Revenue Cycle leaders from the frontlines of the COVID-19 pandemic to share what they are seeing, how they have prepared, and what operational measures they are taking to combat the effects of COVID-19.

Join us Wednesday, April 29 from 11am to noon as Marc Chasin, MD, MMM, CPE, CPHIMS, CHCIO, FCHIME, Chief Health Information Officer, Westchester Medical Center and Jeff Hinkle, CRCE-I, Vice President, Patient Financial Services, Lehigh Valley Health Network, share valuable insights into how they are helping to lead their organization through this unprecedented period of change. We will also facilitate a Q&A discussion.

This webinar is free, however registration is required. Register today: https://attendee.gotowebinar.com/register/3854689161815055374

We hope you can join us for this and future webinars in the series!

e4 CEO Jim Hennessy to Facilitate Telehealth Webinar Panel

telehealth webinar

As telehealth rapidly transforms the national healthcare landscape, sharing best practices is more important than ever.

Join NJ HIMSS on Wednesday, April 22 from 11am to noon to learn how four leading healthcare provider organizations are responding to the COVID-19 pandemic with acceleration and expansion of their telehealth initiatives. Hosted by NJ HIMSS Chapter Board member and e4 CEO, Jim Hennessy, the panelists will share insights and lessons learned regarding their current telehealth efforts.

Scheduled Panelists Include:

  • Julia Staas, Virtua Health
  • Tom Pacek and Dr. Greg Herman, Inspira Health
  • Michael McTigue, RWJBarnabas Health
  • Norine Lam, St. Joseph’s Health

This webinar is free, however registration is required. Register today: https://register.gotowebinar.com/register/5907176104470454029

Letter from the CEO

e4 logo wider

I share the following message on behalf of our entire Company Executive Leadership Team and Ownership…

As a company dedicated to supporting hospitals and health care organizations, we are seeing first-hand the challenges and pressures that the current COVID-19 pandemic are placing on our clients and colleagues.  These are unprecedented times, and we are seeing those organizations respond and react in amazing ways – for the benefit of our communities and nation.

Like all companies, our leadership is focused on this situation.  Our management and staff are responding to our clients’ needs, as they continue to react and respond to the changing circumstances.

Our e4 team is comprised of hundreds of professionals who have dedicated their careers toward the improvement of healthcare delivery and operations, with particular focus on the effective utilization of technology and systems to enable and improve the underlying workflows.  Healthcare delivery and those workflows are now being be challenged in unforeseen ways.

Our company provides services and lives by lean principles, which will help us and our clients over the long haul.  We are financially healthy and will be able to remain side-by-side with our client partners, helping them through this period. We have also taken steps to ensure that the safety of our team members, colleagues and communities remains our top priority.

We operate many of our services effectively as a remote US-based personnel company – across all of our practices including Coding, CDI, HIM, IT, Clinicals, and Revenue Cycle.  Our team members are effective in ensuring our value-added services to our clients continue regardless of where they are stationed.  As the nation increasingly moves towards “sheltering in place,” our team members remain safe and positioned to maintain as much normalcy for our clients as possible.

Now is the time to ensure our valued client partners know we remain by their side, ready to step in and assist them in any ways possible so that they can continue to prepare for and weather this current storm.

Jim Signature

Jim Hennessy
Chief Executive Officer, e4

e4 to Demonstrate the LEAN Engineered Healthcare PMO at HIMSS20

HIMSS 2020

Disrupt your PMO!

Take it from Steven Goriah, VP of IT and CIO at Westchester Medical Center: “In just six months, we worked with e4 to revolutionize our PMO. Now it’s lean, effective, and speaks simply to the executive decision makers.”

e4 will demonstrate the LEAN Engineered Healthcare PMO at Booth #706. Located immediately outside Lobby A, and adjacent to the Taxi & Rideshare, our location is easily accessible on your way in and out of the convention center.

Ready to schedule your personal demo with e4 leadership? Contact us today.

Niall Doherty, e4 President to Co-Present Operational Change Management Webinar

OCM Webinar

Niall Doherty, President at e4, and Aaron Sahagun, Technical Program Department Manager at KYOCERA will present Maximizing Your HIT Investments with Organizational Change Management on Wednesday, January 22nd from 3:00pm – 4:00pm EST.

This session will highlight challenges that a healthcare organization may face when implementing a new strategy or technology. Our operational change management experts will explain how OCM can ensure that the right resources and processes are in place to effectively transition to the desired future state at a planned pace. Attendees will learn best practices around: 

  • Anticipating and addressing potential impacts of and resistance to the change
  • Effective planning and guidance strategies around the change
  • Sustaining the new ways of working for continuous improvement

This presentation is part of Top Health Information Management Trends in 2020, A four-part webinar series focused on helping move your HIM Department forward into the new year.

Save your spot – click here to register today!

Case Study: Wentworth-Douglass Hospital Leverages Team Approach to Achieve Successful Technical Dress Rehearsal

Case Study

With the financial investment that accompanies the deployment of EHR software (such as Epic or Cerner), proper planning, coordination and testing is critical to mitigate hardware and device issues at go-live that can impact both end users and patients. A Technical Dress Rehearsal can greatly reduce the number of device related issues encountered during a go live, and help ensure patient care is not impacted by delays in specimen collection, label printing and other critical device needs. A well-run TDR event will ensure that come go-live, hardware issues will be minimal and everyone can focus on patient care and resolving workflow issues.

e4 recently partnered with Wentworth-Douglass Hospital (WDH) to execute a successful TDR.

This case study examines:

  • Considerations for engaging a partner for TDR support and coordination
  • TDR resourcing strategy
  • Critical success factors

Want to learn more about e4’s approach? Contact e4 to schedule a complimentary Technical Dress Rehearsal – Lessons Learned Presentation, where we will dive deeper into the mission-critical factors that can set you on a path to TDR success.

Webinar: Best Practices for Remediating & Maintaining Your eMPI

e4 and NextGate Webinar

Duplicate medical records can have costly financial implications, while also posing a significant threat to patient safety.

Take control of your eMPI! Join us next Wednesday, January 8th from 3:00 – 4:00pm EST, as Todd Goughnour, MBA, RHIA, HIM Practice Director, e4, and Vince Vitali, CHCIO, FCHIME, FHIMSS, VP Strategy & Business Development, NextGate, will discuss helpful strategies for remediating and maintaining your eMPI.

Best practices that will be shared:

  • Keys to executing a successful eMPI cleanup
  • Tips for eliminating further duplicate creations
  • How to define a successful eMPI strategy

Save your seat! Register today: https://us.databankimx.com/webinar-series-him-trends-2020/