Letter from the CEO

e4 logo wider

I share the following message on behalf of our entire Company Executive Leadership Team and Ownership…

As a company dedicated to supporting hospitals and health care organizations, we are seeing first-hand the challenges and pressures that the current COVID-19 pandemic are placing on our clients and colleagues.  These are unprecedented times, and we are seeing those organizations respond and react in amazing ways – for the benefit of our communities and nation.

Like all companies, our leadership is focused on this situation.  Our management and staff are responding to our clients’ needs, as they continue to react and respond to the changing circumstances.

Our e4 team is comprised of hundreds of professionals who have dedicated their careers toward the improvement of healthcare delivery and operations, with particular focus on the effective utilization of technology and systems to enable and improve the underlying workflows.  Healthcare delivery and those workflows are now being be challenged in unforeseen ways.

Our company provides services and lives by lean principles, which will help us and our clients over the long haul.  We are financially healthy and will be able to remain side-by-side with our client partners, helping them through this period. We have also taken steps to ensure that the safety of our team members, colleagues and communities remains our top priority.

We operate many of our services effectively as a remote US-based personnel company – across all of our practices including Coding, CDI, HIM, IT, Clinicals, and Revenue Cycle.  Our team members are effective in ensuring our value-added services to our clients continue regardless of where they are stationed.  As the nation increasingly moves towards “sheltering in place,” our team members remain safe and positioned to maintain as much normalcy for our clients as possible.

Now is the time to ensure our valued client partners know we remain by their side, ready to step in and assist them in any ways possible so that they can continue to prepare for and weather this current storm.

Jim Signature

Jim Hennessy
Chief Executive Officer, e4
www.e4-services.com

e4 to Demonstrate the LEAN Engineered Healthcare PMO at HIMSS20

HIMSS 2020

Disrupt your PMO!

Take it from Steven Goriah, VP of IT and CIO at Westchester Medical Center: “In just six months, we worked with e4 to revolutionize our PMO. Now it’s lean, effective, and speaks simply to the executive decision makers.”

e4 will demonstrate the LEAN Engineered Healthcare PMO at Booth #706. Located immediately outside Lobby A, and adjacent to the Taxi & Rideshare, our location is easily accessible on your way in and out of the convention center.

Ready to schedule your personal demo with e4 leadership? Contact us today.

Niall Doherty, e4 President to Co-Present Operational Change Management Webinar

OCM Webinar

Niall Doherty, President at e4, and Aaron Sahagun, Technical Program Department Manager at KYOCERA will present Maximizing Your HIT Investments with Organizational Change Management on Wednesday, January 22nd from 3:00pm – 4:00pm EST.

This session will highlight challenges that a healthcare organization may face when implementing a new strategy or technology. Our operational change management experts will explain how OCM can ensure that the right resources and processes are in place to effectively transition to the desired future state at a planned pace. Attendees will learn best practices around: 

  • Anticipating and addressing potential impacts of and resistance to the change
  • Effective planning and guidance strategies around the change
  • Sustaining the new ways of working for continuous improvement

This presentation is part of Top Health Information Management Trends in 2020, A four-part webinar series focused on helping move your HIM Department forward into the new year.

Save your spot – click here to register today!

Case Study: Wentworth-Douglass Hospital Leverages Team Approach to Achieve Successful Technical Dress Rehearsal

Case Study

With the financial investment that accompanies the deployment of EHR software (such as Epic or Cerner), proper planning, coordination and testing is critical to mitigate hardware and device issues at go-live that can impact both end users and patients. A Technical Dress Rehearsal can greatly reduce the number of device related issues encountered during a go live, and help ensure patient care is not impacted by delays in specimen collection, label printing and other critical device needs. A well-run TDR event will ensure that come go-live, hardware issues will be minimal and everyone can focus on patient care and resolving workflow issues.

e4 recently partnered with Wentworth-Douglass Hospital (WDH) to execute a successful TDR.

This case study examines:

  • Considerations for engaging a partner for TDR support and coordination
  • TDR resourcing strategy
  • Critical success factors

Want to learn more about e4’s approach? Contact e4 to schedule a complimentary Technical Dress Rehearsal – Lessons Learned Presentation, where we will dive deeper into the mission-critical factors that can set you on a path to TDR success.

Webinar: Best Practices for Remediating & Maintaining Your eMPI

e4 and NextGate Webinar

Duplicate medical records can have costly financial implications, while also posing a significant threat to patient safety.

Take control of your eMPI! Join us next Wednesday, January 8th from 3:00 – 4:00pm EST, as Todd Goughnour, MBA, RHIA, HIM Practice Director, e4, and Vince Vitali, CHCIO, FCHIME, FHIMSS, VP Strategy & Business Development, NextGate, will discuss helpful strategies for remediating and maintaining your eMPI.

Best practices that will be shared:

  • Keys to executing a successful eMPI cleanup
  • Tips for eliminating further duplicate creations
  • How to define a successful eMPI strategy

Save your seat! Register today: https://us.databankimx.com/webinar-series-him-trends-2020/

e4 Webinar Series: Top Health Information Management Trends in 2020

HIM Trends Banner

As the health information industry grows, it is increasingly being targeted by new applications and technologies to improve the quality of patient care and to increase both the efficiency and efficacy of health systems.

To succeed in the new decade, HIM professionals need to stay up-to-date on the changes that are occurring in the field, including the latest developments and trends.

Join us every Wednesday throughout the month of January, as we will share the top movement and direction changes that HIM experts can expect to appear and gain momentum in 2020. Click here to register.

Webinar Schedule

  • Best Practices for Remediating & Maintaining Your eMPI: Wednesday, January 8th | 3:00 – 4:00pm
  • Release of Information: Can You Afford to Ignore Industry Change?: Wednesday, January 15th | 3:00 – 4:00pm
  • Maximizing Your HIT Investments with Organizational Change Management: Wednesday, January 22nd | 3:00 – 4:00pm
  • Mergers & Acquisitions: How Your Health System Can Better Manage Network Consolidation: Wednesday, January 29th | 3:00 – 4:00pm

e4 Sponsors Philadelphia CIO of the Year ORBIE Awards

Phildelphia CIO of the Year Orbie Awards

The Philadelphia CIO Leadership Association (PhillyCIO) announced the winners of the 2019 CIO of the Year® ORBIE® Awards during a breakfast reception which took place on October 18 at Philadelphia Marriott Downtown. e4 provided support for the awards as a proud Bronze sponsor.

The awards recognized chief information officers from six categories, including Leadership, Global, Large Enterprise, Enterprise, Corporate and Healthcare. e4 wishes to congratulate Tom Gordon, SVP & CIO at Virtua Health for being recognized as Philly Healthcare CIO of the Year, and congratulates all of the healthcare finalists on this well-deserved recognition.

e4 Hosts Reception at College Basketball Hall of Fame During Cerner Health Conference

e4 Client Party Images - Cerner Health Conference 2019

e4 hosted a reception on October 8th at the College Basketball Experience at the National Collegiate Basketball Hall of Fame, located in the famous downtown Kansas City Power and Light District. More than 120 attendees from 30+ organizations enjoyed food, spirits, and games, including full access to the College Basketball Hall of Fame!

Attendees were able to network with colleagues, win door prizes, and also learn about e4’s full suite of Cerner solutions. It was a truly special, fun-filled evening!

e4 named 2019 Vendor Solution Provider Winner for Revenue Cycle Management

Healthcare Innovation Innovator Awards

Healthcare Innovation, a leading publication focusing on innovation in health IT, has recognized e4 as the 2019 Vendor Solution Provider Winner for Revenue Cycle Management. The national Healthcare Innovation Innovator Awards Program recognizes leadership teams from hospitals, physician groups, clinics, integrated health systems, payers, HIEs, ACOs, and other healthcare organizations that have effectively deployed information technology in order to improve clinical, administrative, financial, or organizational performance.

e4 was highlighted for its innovative Revenue Cycle Edit Work Queue Optimization program, which utilizes LEAN Engineering methodology and software to reduce the number of edits in system work queues.

Background: During the conversion and post go-live timeframe, there is inevitably a large number of “edits” that must be worked by an individual to move an encounter to the billing state of the revenue cycle process. Many facilities struggle with the volume of encounters that need moved to the billing state of the revenue cycle process. Furthermore, the education required to quickly resolve these encounters takes time and effort. e4 has developed an innovative edit resolution workflow that is not only aimed at resolving the edits, but also at training and educating the client’s staff to be self-proficient within 30-60 days from process implementation.

Click here to view the feature story at Healthcare Innovation’s website.

e4 to Exhibit at AHIMA19

e4 at American Health Information Management Association Health Data and Information Conference 2019

e4 announces plans to exhibit at the 2019 AHIMA Convention and Exhibit, taking place September 14-18 at McCormick Place in Chicago, IL.

While e4 has been an AHIMA exhibitor for many years, this is the first year e4 will unveil brand new HIM dashboards that have been designed to improve HIM work quality and productivity.

With representation in both local and national AHIMA leadership organizations, e4 is at the forefront of driving advancement in health information management transformation.

AHIMA attendees can connect with e4 by visiting booth #1127.

We look forward to seeing you in Chicago!