e4 LEAN Engineering: Healthcare 2.0 Solution Bots

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e4 logo widerLEAN Engineering: Healthcare 2.0 Solutions

The COVID-19 pandemic has pushed healthcare into unprecedented new territory. As a result, new and innovative solutions are needed to support healthcare organizations.

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These LEAN Engineered Healthcare 2.0 Solution “Bots” represent services that provide immediate impact in addressing some of the most pressing issues being faced across the healthcare continuum. And as more solutions move through development, they will be added to this page.

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e4devices® Home Device Inventory Tool

Mobile and Web Application Saves Time and Reduces Costs by Enabling the Tracking of Hospital-Owned Devices used in Patients’ Homes

Your telehealth program has likely been expanding given all the issues surrounding the Covid-19 pandemic. Patients are being managed remotely, and they likely are using hospital-owned clinical devices to help enable care givers to best treat their conditions. These devices provide critical clinical information that is needed by your care givers to treat your patients effectively. But how are you tracking these hospital-owned clinical devices that have been placed in your patients’ homes?

Download the fact sheet.

3 4 Coding Package

COVID-19 Recoding of Patient Charts

Utilize a thorough, retroactive review process to identify and properly code potential COVID-19 cases

A recent peer-reviewed study published on healthaffairs.org estimates the average hospitalized COVID-19 case costs a median of $14,366. Missed COVID-19 case identification can mean significant loss in revenue captured for hospitals. e4 uses CDC guidance to review patient charts and identify opportunities to amend records with more accurate COVID-19 data. e4 will analyze an suggest proper code assignment.

Download the fact sheet.

LEAN Supply Cost Reduction Toolkit

Apply LEAN and e4 tools rapidly identify “low hanging fruit” to reduce healthcare supply costs and leverage cost savings

Leverage LEAN work sessions and e4’s experience in identifying cost reduction opportunities for supplies to immediately save your organization money.

Download the fact sheet.

Supplies Analysis.

21st Century Cures Act – Interoperability & Data blocking

Providers should begin planning now to ensure compliance with the Act and extend interoperability to other providers, health plans, HIT vendors, and patients.

The 2016 21st Century Cures Act final rule was published on May, 1 2020 and becomes effective on November 2, 2020. e4 will help ensure your organization is educated and trained on the rules to ensure compliance with meeting all the new regulations.

Download the fact sheet.

Remote and e-Training

Reduce training costs by utilizing e4 LEAN concepts and processes to bring non-traditional approaches in education to your team prior to your conversion

e4 healthcare industry experts deliver tactical virtual training that is specifically tailored to the needs of your ends users, empowering your team to not only become educated on systems, but to become self-sufficient in the use of your new healthcare technology. 

Download the fact sheet.

Coronavirus. Quarantine. Online training education and freelance work remote conference . Computer, laptop and girl gen z studying remotely. Coronavirus pandemic in the world. Closing schools funding

COVID-19 Funding: Compliance Oversight & Audit Readiness

Protect COVID-19 funding by providing transparency and supporting timely action and accountability

e4 employs proprietary software to help organizations provide transparency to the work done to ensure compliance with and documentation of compliance  and internal controls.

Download the fact sheet.

e4 LEAP – LEAN Engineering Agile Programs – Establish LEAP 1

Improve Transparency and Accountability of Your Entire Portfolio of Projects Within 30 Days

LEAP 1 is a 30-Day Sprint that brings visibility to your existing portfolio projects and standardizes how your project status and health is measured. We deploy portfolio management solutions and services and work with your PMO team for adoption of LEAN project health reporting.

Download the fact sheet.

Project Management Dashboard Devices2 2


Mobile and Web Application Saves Time and Reduces Costs by Optimizing the Management of your Organizational Device Inventory

e4devices™ can optimize your device inventory, creating a seamless, organized system for all IT and portable clinical devices in your network.  

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Coding and Auditing Value-Added Package

Achieve Significant Cost Savings While Ensuring the Highest Levels of Quality and Productivity

We are offering this free, value-added package for any new client that takes advantage of our rock bottom coding services rates for e4’s 100% domestic coding services, delivered by our deeply experienced (10+ years average), fully onshore W-2 expert coding team, who deliver the highest levels of coding productivity and quality. These credentialed and certified coding consultants are agile and share a variety of skill sets in ICD-10-CM/PCS, CPT and HCPCS.    

Download the fact sheet.

Coding Package Text to Reschedule 1

Text to Reschedule

Simplify and Automate the Rescheduling of Patient Appointments

e4’s Text to Reschedule solution allows practices to prioritize which cases get rescheduled first, or control when the patient reschedules. By automating this process, administrative staff is freed up to focus on important tasks to improve operations.  

Download the fact sheet.

Text to Pay – Mobile Payment Solution

Mobile Payment Solution Increases Revenue Collection While Improving Patient Satisfaction and Convenience

Text to Pay is a best-in-class solution to assist provider organizations who are looking to layer mobile payment technology into their operations. With no mobile app required, this frictionless solution eases the burden on billing departments, reducing phone call volume and costly paper mail.  

Download the fact sheet.

text to pay Supplies

LEAN Supplies – Cost Reduction Toolkit

Use LEAN and e4 tools to rapidly identify and leverage ‘low hanging fruit’ in the exercise of reducing healthcare supplies cost

Leverage LEAN work sessions and e4’s experience in identifying cost reduction opportunities for supplies to immediately save your organization money.  

Download the fact sheet.

e4sight® – Remote Worker Productivity Tool

The ONLY Healthcare-Specific Productivity Tool for Remote Workers, including Billing, Coding, ROI, Data Cleanup & Validation, IT and more.

e4sight™ is a simple web application that enables department managers to easily capture and report productivity data for any work function, both remote or onsite. By analyzing trends of productive vs. non-productive time; you can quickly intervene and remove barriers to productivity. With a fast, simple install and an easily configurable design, e4sight is a perfect solution for healthcare organizations that need a simple, effective solution installed quickly.  

Download the fact sheet.

e4sight productivity Telehealth

Telehealth Optimization

Full Telehealth Evaluation, Implementation, Optimization Services

e4 provides services to assist organizations with accelerating start-up, expanding existing services, and optimizing their telehealth programs independent of the telehealth technology chosen. We can help you create a robust telehealth program comprised of offerings that utilize a variety of technologies and that will provide your patients with a range of remote services. 

Download the fact sheet.

Telehelp Patient Help Desk

Technology coaching and support services to help patients complete their virtual visits

The success of your Telehealth program for your patients and care providers will be predicated on the ease of use and reliability of your telehealth process. We will preview your upcoming telehealth appointment schedule and proactively call each patient to make sure the patient has the appropriate technology (phones, WIFI, applications, versions, etc.) and are comfortable using it prior to the appointment.

Download the fact sheet.

Telehealth Desk Process Improvement

Rapid (<1 Day) a3 Process Improvement Work Sessions

Rapidly Brainstorm and Design new Future State and Action Plans – for any problem

Need a very quick way to immediately make process changes and align around action? Try e4’s approach using LEAN a3 work sessions (no prior LEAN experience required)! The sessions typically take 4-8 hours and e4 has done hundreds of them to date. Fast and aligned, with no prep work required – perfect for the rapid changes being dictated by COVID-19 – and part of the journey to Healthcare 2.0! 

Download the fact sheet.

COVID-19 Rapid Reporting Services

Custom Solutions to Support COVID-19 Surge Reporting Needs

The COVID-19 pandemic has created a growing need for reporting, to capture everything from patient information to equipment and supply usage. However, as many organizations have focused on surge preparations, the need for reporting is often not factored in until it is too late. e4’s expert data analysts can provide baseline specifications, and work to capture client-specific data elements and provide custom reports with rapid turnaround time. 

Download the fact sheet.

Reporting Services Physician Practice

Physician Practice Reconfiguration

Customized Solutions to Improve Operations and Profitability

e4 employs LEAN tools and methods to drive physician practice and provider projects efficiently. We deliver transparency, timeliness and accountability for all ambulatory initiatives. From revenue cycle, clinical and office operations to billing, coding and clinical workflow, e4 is your partner for ongoing support.

Download the fact sheet.

Additional Resources

e4 has been working collectively to bring education and resources to the healthcare community. We will continue to provide content and information here.

e4 COVID-19 Conversations: Perspectives from Frontline Clinical, IT, HIM and Revenue Cycle Leaders

This webinar discussion focused on the impacts of COVID-19 on healthcare operations and how leading healthcare institutions have been responding. Our speakers provided context on what their organizations have seen, and what operational measures they have taken and continue to employ to combat the effects of COVID-19. 

Marc Chasin, MD, MMM, CPE, CPHIMS, CHCIO, FCHIME, Chief Health Information Officer, Westchester Medical Center
Jeff Hinkle, CRCE-I, Vice President, Patient Financial Services, Lehigh Valley Health Network

Click here to access the webinar recording. COVID Conversations

Operational Change Management Strategies

When implementing any new strategy or technology, the success of the initiative can often be traced back to the organization’s use of effective change management. Proper OCM strategies can ensure that the right resources and processes are in place to effectively transition to the desired future state at a planned pace.

Drawn from the e4 and DataBank joint webinar “Maximizing Your HIT Investments with Organizational Change Management”, this video segment features OCM best practices and healthcare case studies from Niall Doherty, e4 President and Co-Founder.


eMPI Remediation Best Practices

Duplicate medical records can have costly financial implications, while also posing a significant threat to patient safety. However, some duplicate medical record reports may only show a small piece of the problem.

e4 recently partnered with NextGate to present “Best Practices for Remediating and Maintaining Your eMPI“. The presentation focuses on strategies to effectively remediate and maintain your eMPI to ensure a clean, accurate eMPI going forward.

Learn more about e4’s eMPI Remediation Services here.