Listen Now: e4’s Jim Hennessy Cohosts New Jersey HIMSS CMIO Podcast on Digital Transformation

Join co-hosts Jim Hennessy, e4 Services CEO and NJ HIMSS Board Member, and Dr. Kennedy Ganti, President of NJ HIMSS Board and NJ Medical Society Board, as they discuss digital transformation in healthcare with Dr. Wayne Fellmeth, CMIO of Hunterdon Health, and Dr. Gregory Herman, CMIO of Inspira Health Network.

This New Jersey HIMSS CMIO podcast series explores digital technology trends, approaches, challenges and keys to success with leading Chief Medical Information Officers and technology experts.

Click below to listen to the podcast, and learn more about NJ HIMSS at

e4’s Gina Stewart to Present: Collaboration Between Coding and CDI: Maximizing Opportunities within the Second Level Review Process

Join us on Nov. 19 from 12pm to 1pm EST for an engaging discussion on collaboration between coding and CDI! Gina Stewart, MBA, BSN, RN, CCS, CCDS, Senior Consultant and Practice Director, CDI and Coding, will discuss the various second level review processes (PSI/Quality, Mortalities, HCC/Risk Adjustment, etc.) that we have worked with over the years.

Attendees will receive 1 AHIMA-approved CEU credit (Core Educational Content Area: Evolving Topics).

Attendees will learn:

  • Understanding of the shift from Fee for Service to Value Based Care in healthcare.
  • The importance of collaboration between Coding and CDI.
  • Examples of second level reviews that can maximize revenue opportunities.
  • The unique considerations around the second level review process and what a successful approach entails.

Click here to register today!

This program has been approved for continuing education unit(s) (CEUs) for use in fulfilling the continuing education requirements of the American Health Information Management Association (AHIMA). Granting of Approved CEUs from AHIMA does not constitute endorsement of the program content or its program provider

e4 Clients Leverage Flexible “Safety Net” Staffing Support Agreements

Many e4 customers have been reaching out due to internal COVID-19 vaccine mandates that are being issued at their organizations and the potential of loss of staff due to these policies.

These customers have signed agreements with e4 to be a “safety net” for them, should they encounter the need for onsite or remote resources. e4 is here to help and would welcome the opportunity to assist you, with no obligation or minimum requirements to use any services from us.

Contact e4 today to learn more.

e4 Webinar to Highlight Organizational MRN Duplicate Rate Management Strategies

Organizational duplicate management is a patient identity issue impacting delivery of patient care and contributing to administrative inefficiencies and costing healthcare facilities in denied claims and lost revenue. Our expert speakers will share approaches for effective duplicate management.

Session Speakers:

  • Brenda Taylor, MS, RHIA, CCS, Assistant Vice President HIM & Revenue Integrity, Loma Linda University Health
  • Kimberly Warren, Director, HIM Informatics, Loma Linda University Health
  • Martha Onate, Revenue Cycle Informatics and Identity Manager, Loma Linda University Health
  • Lynn Farmer, RHIA, CHPS, CDIP, CCS, CCS-P, Director, Health Information Management, Northern Regional Hospital
  • Todd Goughnour, MBA, RHIA, HIM Practice Director, e4

Click here to register.

e4’s Todd Goughnour Featured in For The Record Magazine Cover Article: ‘Mastering the Patient Index’

As patient matching challenges continue to impact health systems across the country, innovative strategies are being developed to combat the issue.

Todd Goughnour, e4’s HIM Practice Director recently provided his MPI management insights to For The Record, a leading health information industry publication, for ‘Mastering the Patient Index’, the cover story of the July/August issue. Check out the article here:

Click here to learn more about e4’s eMPI Remediation and eMPI Management solutions.

5 Document Management Transitioning Tips​ from e4

Even the most prepared organizations can encounter document queue backlogs. Through e4’s extensive work providing document management support, we have compiled the following document management transitioning tips.


AI Software Takes Time to Learn – Plan Accordingly

AI software takes time to refine itself to the formats in and outside of your health network. Organizations should have a plan in place (including third party support resources) at go-live to avoid backlogs.​​

Survey + Simplify = Success

Are you adding new facilities to your system? Have you done assessments for each office? Have you looked at processes, workflows, and volumes? While sometimes overlooked, these surveys are critically important to understanding each site’s level of preparedness.

Standardization is Critical

Dedicate a team to a standard workflow. Utilizing a crosswalk or standard workflow/forms guide will help to unify each group on common workflows and policies, reducing errors and end user frustration.

Be Prepared with Backup Support

Be prepared with a team (internal or third party) that can be “at the ready” in case volumes escalate beyond anticipated numbers. This will help your staff focus on core business needs, such as patient care and system adoption.​

Adopt Adequate Training Methods

Trickle down training can ensure efficient training methods are shared among your work teams. Qualified, trained leaders can gather needed data and help determine if teams are adequately prepared. These leaders can also facilitate strategic communications and ensure dissemination and adoption of educational tools and policies.​

Expect the unexpected. The best plan is to be ready for anything. e4’s team of experienced remediation consultants can be instantly deployed to bring your backlog down to desired levels. e4 analysts are versed in all major EMRs, and can provide full scanning, indexing, routing, verification, and abstraction services. e4 can also provide training and education support to your team to ensure effective document management strategies are adopted across your Enterprise. Contact e4 today to learn more.

e4 Enhances eMPI Ongoing Maintenance Solution to Address Rise in Duplicate Medical Records

e4 Leverages Leading Software and Proven Methodology to Eliminate Duplicate Medical Records Once and For All

WEST CHESTER, PA. — April 8, 2021 — e4 announces the enhancement of its eMPI Ongoing Maintenance services, e4’s cost-effective, outsourced eMPI remediation solution. e4 provides eMPI remediation and data governance support as an ongoing managed service, helping clients maintain data integrity and ensure a clean, accurate eMPI.

Click to view this news release on EIN Presswire.

As patient volumes from COVID-19 tests and vaccinations have risen, many health systems across the country have encountered a significant increase in duplicate medical records. e4 has advanced their eMPI methodology to address these potential duplicate medical records with a seamless, cost-effective process that identifies the true scope of duplicates and quickly remediates those records to ensure patient care is not affected.

Our eMPI Ongoing Maintenance solution not only reduces the number of costly, problematic duplicate medical records, but it also helps to free up hospital staff to focus on more valuable, mission-critical initiatives.”

— Todd Goughnour, RHIA, MBA, HIM Practice Director, e4

“Maintaining an accurate eMPI is critical to supporting quality delivery of care and ensuring data integrity,” said Todd Goughnour, RHIA, MBA, HIM Practice Director at e4. “Our eMPI Ongoing Maintenance solution not only reduces the number of costly, problematic duplicate medical records, but it also helps to free up hospital staff to focus on more valuable, mission-critical initiatives. Our clients also have the assurance of a clean eMPI and an effective data governance strategy.”

e4 partners with NextGate, healthcare’s leading EMPI provider for more than two decades, to help healthcare organizations overcome the dangerous and costly inefficiencies that result from duplicate medical records and patient identification errors.

“e4 complements our best-in-class EMPI to give providers an all-encompassing and practical solution for eliminating duplicates and ensuring data integrity,” said Norm Carnick, Manager of Alliances for NextGate. “e4’s achievement as a preferred partner is a testament to their superior product support for EMPI deployments and demonstrated level of commitment to quality in serving our customers.”

To learn more, visit

e4’s Todd Goughnour to Present at VA-DC HFMA Chapter Virtual Spring Conference

Data Integrity is at the forefront of healthcare, and having a sound Master Patient Index with a minimal duplicate patient rate is the building block to accomplish this. Not only are duplicate medical records a significant liability to patient care, but increases organizational costs.

Join Todd Goughnour, e4’s Practice Director, Health Information Management, for Master Patient Index Remediation for Data Integrity, Patient Safety, and Revenue Recognition at the VA-DC HFMA Chapter Virtual Spring Conference, taking place April 14-16, 2021. Todd’s session takes place from 2:00 PM-3:00 PM on April 16. Click here to register today!

e4 Helps Client Achieve Successful Independent Cerner Millennium Code Upgrade

e4 has matured a cost-effective upgrade plan that has helped organizations dramatically reduce costs, while improving their self-sufficiency.

In response to COVID-19 financial challenges, one of e4’s clients sought out a cost-effective, reliable option to aid in their Cerner Millennium upgrade.

Through its years of experience working with various healthcare organizations, e4 has matured a cost-effective upgrade plan that has helped organizations dramatically reduce costs, while improving their self-sufficiency. The components of this solution include the following:

The cost savings we had were fairly significant. I can personally say e4 took a tremendous amount of work and stress off my plate.”

— Director of IT Applications

e4 helped this client complete their Millennium Upgrade on time and with zero critical/high issues going into the event. The cutover was successful and resulted in approximately 10 issues logged post upgrade. One of the largest concerns organizations have going into an upgrade is, “will response time on my Service Requests (SRs) suffer if I don’t go through the Upgrade Center?” This upgrade proved that the same attention can be provided to client logged SRs as long as those SRs are tracked and managed effectively. As part of this upgrade, all SRs logged had Cerner engagement and were resolved in a timely fashion to the client’s satisfaction.

“We leveraged our engaged Integration Architects from e4 to lead our 2018.01 to 2018.04 code upgrade,” said the client’s Director of IT Applications. “We previously used Cerner Upgrade Center, and the outcomes of the e4-led upgrade were much smoother and well-orchestrated. Starting with domain strategy planning, code package identification, and developing and executing the upgrade strategy, the e4 team had a sound strategy. We had very few issues due to appropriately planned testing events and execution and were on top of code fixes needed. The cost savings we had were fairly significant as well. I plan to reach out to e4 for future upgrades.”

Click here to learn more about e4’s unique approach to client-driven code upgrades.

e4 Pledges to #ChooseToChallenge For International Women’s Day and Beyond

In honor of International Women’s Day, e4 celebrates the achievements of the talented, inspiring women who fuel e4’s success, and recognizes the accomplishments of exceptional women worldwide.

e4 proudly joins groups around the globe to #ChooseToChallenge to help build a more gender equal world. Learn more at