News

e4 Clients Leverage Flexible “Safety Net” Staffing Support Agreements

Safety Net Staffing

Many e4 customers have been reaching out due to internal COVID-19 vaccine mandates that are being issued at their organizations and the potential of loss of staff due to these policies.

These customers have signed agreements with e4 to be a “safety net” for them, should they encounter the need for onsite or remote resources. e4 is here to help and would welcome the opportunity to assist you, with no obligation or minimum requirements to use any services from us.

Contact e4 today to learn more.

e4 Webinar to Highlight Organizational MRN Duplicate Rate Management Strategies

eMPI Webinar

Organizational duplicate management is a patient identity issue impacting delivery of patient care and contributing to administrative inefficiencies and costing healthcare facilities in denied claims and lost revenue. Our expert speakers will share approaches for effective duplicate management.

Session Speakers:

  • Brenda Taylor, MS, RHIA, CCS, Assistant Vice President HIM & Revenue Integrity, Loma Linda University Health
  • Kimberly Warren, Director, HIM Informatics, Loma Linda University Health
  • Martha Onate, Revenue Cycle Informatics and Identity Manager, Loma Linda University Health
  • Lynn Farmer, RHIA, CHPS, CDIP, CCS, CCS-P, Director, Health Information Management, Northern Regional Hospital
  • Todd Goughnour, MBA, RHIA, HIM Practice Director, e4

Click here to register.

e4’s Todd Goughnour Featured in For The Record Magazine Cover Article: ‘Mastering the Patient Index’

Todd FTR

As patient matching challenges continue to impact health systems across the country, innovative strategies are being developed to combat the issue.

Todd Goughnour, e4’s HIM Practice Director recently provided his MPI management insights to For The Record, a leading health information industry publication, for ‘Mastering the Patient Index’, the cover story of the July/August issue. Check out the article here: https://www.fortherecordmag.com/archives/JA21p12.shtml

Click here to learn more about e4’s eMPI Remediation and eMPI Management solutions.

5 Document Management Transitioning Tips​ from e4

Doc Tips

Even the most prepared organizations can encounter document queue backlogs. Through e4’s extensive work providing document management support, we have compiled the following document management transitioning tips.

Tips

AI Software Takes Time to Learn – Plan Accordingly

AI software takes time to refine itself to the formats in and outside of your health network. Organizations should have a plan in place (including third party support resources) at go-live to avoid backlogs.​​

Survey + Simplify = Success

Are you adding new facilities to your system? Have you done assessments for each office? Have you looked at processes, workflows, and volumes? While sometimes overlooked, these surveys are critically important to understanding each site’s level of preparedness.

Standardization is Critical

Dedicate a team to a standard workflow. Utilizing a crosswalk or standard workflow/forms guide will help to unify each group on common workflows and policies, reducing errors and end user frustration.

Be Prepared with Backup Support

Be prepared with a team (internal or third party) that can be “at the ready” in case volumes escalate beyond anticipated numbers. This will help your staff focus on core business needs, such as patient care and system adoption.​

Adopt Adequate Training Methods

Trickle down training can ensure efficient training methods are shared among your work teams. Qualified, trained leaders can gather needed data and help determine if teams are adequately prepared. These leaders can also facilitate strategic communications and ensure dissemination and adoption of educational tools and policies.​


Expect the unexpected. The best plan is to be ready for anything. e4’s team of experienced remediation consultants can be instantly deployed to bring your backlog down to desired levels. e4 analysts are versed in all major EMRs, and can provide full scanning, indexing, routing, verification, and abstraction services. e4 can also provide training and education support to your team to ensure effective document management strategies are adopted across your Enterprise. Contact e4 today to learn more.

e4 Enhances eMPI Ongoing Maintenance Solution to Address Rise in Duplicate Medical Records

e4 Leverages Leading Software and Proven Methodology to Eliminate Duplicate Medical Records Once and For All

WEST CHESTER, PA. — April 8, 2021 — e4 announces the enhancement of its eMPI Ongoing Maintenance services, e4’s cost-effective, outsourced eMPI remediation solution. e4 provides eMPI remediation and data governance support as an ongoing managed service, helping clients maintain data integrity and ensure a clean, accurate eMPI.

Click to view this news release on EIN Presswire.

As patient volumes from COVID-19 tests and vaccinations have risen, many health systems across the country have encountered a significant increase in duplicate medical records. e4 has advanced their eMPI methodology to address these potential duplicate medical records with a seamless, cost-effective process that identifies the true scope of duplicates and quickly remediates those records to ensure patient care is not affected.

Our eMPI Ongoing Maintenance solution not only reduces the number of costly, problematic duplicate medical records, but it also helps to free up hospital staff to focus on more valuable, mission-critical initiatives.”

— Todd Goughnour, RHIA, MBA, HIM Practice Director, e4

“Maintaining an accurate eMPI is critical to supporting quality delivery of care and ensuring data integrity,” said Todd Goughnour, RHIA, MBA, HIM Practice Director at e4. “Our eMPI Ongoing Maintenance solution not only reduces the number of costly, problematic duplicate medical records, but it also helps to free up hospital staff to focus on more valuable, mission-critical initiatives. Our clients also have the assurance of a clean eMPI and an effective data governance strategy.”

e4 partners with NextGate, healthcare’s leading EMPI provider for more than two decades, to help healthcare organizations overcome the dangerous and costly inefficiencies that result from duplicate medical records and patient identification errors.

“e4 complements our best-in-class EMPI to give providers an all-encompassing and practical solution for eliminating duplicates and ensuring data integrity,” said Norm Carnick, Manager of Alliances for NextGate. “e4’s achievement as a preferred partner is a testament to their superior product support for EMPI deployments and demonstrated level of commitment to quality in serving our customers.”

To learn more, visit https://www.e4-services.com/ongoingmaintenanceservices

e4’s Todd Goughnour to Present at VA-DC HFMA Chapter Virtual Spring Conference

Data Integrity is at the forefront of healthcare, and having a sound Master Patient Index with a minimal duplicate patient rate is the building block to accomplish this. Not only are duplicate medical records a significant liability to patient care, but increases organizational costs.

Join Todd Goughnour, e4’s Practice Director, Health Information Management, for Master Patient Index Remediation for Data Integrity, Patient Safety, and Revenue Recognition at the VA-DC HFMA Chapter Virtual Spring Conference, taking place April 14-16, 2021. Todd’s session takes place from 2:00 PM-3:00 PM on April 16. Click here to register today!

e4 Helps Client Achieve Successful Independent Cerner Millennium Code Upgrade

e4 has matured a cost-effective upgrade plan that has helped organizations dramatically reduce costs, while improving their self-sufficiency.

In response to COVID-19 financial challenges, one of e4’s clients sought out a cost-effective, reliable option to aid in their Cerner Millennium upgrade.

Through its years of experience working with various healthcare organizations, e4 has matured a cost-effective upgrade plan that has helped organizations dramatically reduce costs, while improving their self-sufficiency. The components of this solution include the following:


The cost savings we had were fairly significant. I can personally say e4 took a tremendous amount of work and stress off my plate.”

— Director of IT Applications

e4 helped this client complete their Millennium Upgrade on time and with zero critical/high issues going into the event. The cutover was successful and resulted in approximately 10 issues logged post upgrade. One of the largest concerns organizations have going into an upgrade is, “will response time on my Service Requests (SRs) suffer if I don’t go through the Upgrade Center?” This upgrade proved that the same attention can be provided to client logged SRs as long as those SRs are tracked and managed effectively. As part of this upgrade, all SRs logged had Cerner engagement and were resolved in a timely fashion to the client’s satisfaction.

“We leveraged our engaged Integration Architects from e4 to lead our 2018.01 to 2018.04 code upgrade,” said the client’s Director of IT Applications. “We previously used Cerner Upgrade Center, and the outcomes of the e4-led upgrade were much smoother and well-orchestrated. Starting with domain strategy planning, code package identification, and developing and executing the upgrade strategy, the e4 team had a sound strategy. We had very few issues due to appropriately planned testing events and execution and were on top of code fixes needed. The cost savings we had were fairly significant as well. I plan to reach out to e4 for future upgrades.”

Click here to learn more about e4’s unique approach to client-driven code upgrades.

e4 Pledges to #ChooseToChallenge For International Women’s Day and Beyond

In honor of International Women’s Day, e4 celebrates the achievements of the talented, inspiring women who fuel e4’s success, and recognizes the accomplishments of exceptional women worldwide.

e4 proudly joins groups around the globe to #ChooseToChallenge to help build a more gender equal world. Learn more at https://www.internationalwomensday.com/

Industry Leaders Join e4 Board of Advisors

e4 Board of Advisors to Provide Strategic Guidance to Fuel Company Growth

WEST CHESTER, PA. — March 2, 2021 — e4 is pleased to announce that Stephen DeCherney, MD, MPH, Adrienne Kirby, PhD, FACHE, and Parris Boyd have joined e4’s newly created Board of Advisors (pictured above from left to right). As e4 has grown to serve more than 300 health systems across the country, these executives will provide strategic guidance and support to help e4 guide their clients through one of the most turbulent times in history.

Click to view this news release on EIN Presswire.

“We are thrilled to have these esteemed individuals join e4’s Board of Advisors,” said Niall Doherty, President and Co-Founder, e4. “e4 has grown consistently over the past 15 years. With our clients facing unprecedented challenges, it is critical that we continue to adapt and innovate to support them. The e4 Board of Advisors will be instrumental in providing strategic guidance as we continue to put our clients first and position e4 for the future.”

The e4 Board of Advisors will be instrumental in providing strategic guidance as we continue to put our clients first and position e4 for the future.”

— Niall Doherty, President and Co-Founder, e4

Stephen DeCherney, MD, MPH, is Professor of Medicine and former Professor (Adjunct) of Business in the Kenan-Flagler School of Business, at University of North Carolina. Stephen is board certified in Internal Medicine and Endocrinology, Diabetes, and Metabolism and was named as one of the Best Doctors in America. Earlier in his career, Stephen was the CEO of Health Decisions, Inc., a full-service CRO, and now serves on their Board of Directors. He also served as President, Global CRO at Quintiles Transnational Corporation and was an Independent Director of Theorem Clinical Research Company. Stephen serves on the Board of Pharm-Olam, Vast Therapeutics, and KNOW Bio, LLC, where he also acts as Chief Medical Officer. He is a Trustee of the Christiana Care Health System in Delaware, and was a Trustee of the William Harvey Research Institute, of the Queen Mary Medical College, St Bart’s and the London Hospitals. He was also a Senior Advisor to the London Genetics Company, London, UK, and served as Chair of the University of Delaware Research Foundation. He is an Executive Advisor to Anagenesis Capital Partners and Grant Avenue Partners.

Adrienne Kirby, PhD, FACHE is a health care industry leader with diverse experience as a board member, CEO, President and COO who has transformed and optimized healthcare businesses and achieved market leading growth through strategic partnerships, leadership development, risk reduction and organizational restructuring. Adrienne has led large scale business transformation requiring both strategic and tactical planning across the entire healthcare continuum. Recognized as a seasoned strategic leader who executes from a 360-degree view to build and motivate teams to achieve goals, she possesses a vast understanding of all aspects of health care delivery, consumers, products and market dynamics. A skilled communicator and negotiator with all stakeholders, her ability to foster strong relationships and achieve peak executive performance are the hallmarks of her career.

Parris Boyd is a Principal of The Firmament Group and a member of the Investment Committee. Mr. Boyd is responsible for leading the firm’s origination efforts, executing transactions, and advising management teams of the firm’s portfolio companies. Mr. Boyd currently serves on the Board of Directors of Vision Integrated Partners and Destination Pet. Mr. Boyd has been an investor and advisor in a wide range of industries since 2002. Prior to his role at The Firmament Group, Mr. Boyd advised a variety of small businesses on operational restructuring and fundraising and served as an investment professional at GarMark Partners, where he worked with Mr. Smith. As a member of the investment team at GarMark, Mr. Boyd sourced, led and successfully exited several private debt and equity investments in the business services, education and consumer products industries. Previously, Mr. Boyd worked at American Capital, Ltd. in the Leveraged Buyout Group. During his time at American Capital, Mr. Boyd executed and oversaw a portfolio of control equity investments in a wide variety of lower-middle market businesses and industries. Mr. Boyd began his career in Investment Banking at Jackson Securities and Wachovia Securities, where he focused on equity research and advising small businesses on mergers & acquisitions and private placements.

To learn more, visit https://www.e4-services.com

About e4:

e4 is a leading national healthcare consulting and professional services company that provides comprehensive service solutions addressing needs around EHR, ERP, Revenue Cycle Management, HIM, and IT. e4 also specializes in complex program and change management, and uses LEAN and proprietary engineered software to maximize outcomes and efficiencies.

Phil Summers Joins e4 to Grow Emerging Enterprise Resource Planning Practice

e4 Expanding ERP Advisory, Planning, and Support Services

WEST CHESTER, PA. — February 8, 2020 — To address the needs in the rapidly evolving healthcare market, e4 has invested significantly in its Enterprise Resource Planning (ERP) practice. As part of this evolution, e4 is delighted to announce that Phil Summers has joined the company as General Manager of e4’s Business Enterprise Systems practice. Phil will be responsible for the growth and development of e4’s value-based ERP solutions.

Click to view this news release on EIN Presswire.

“With many hospitals focusing on the optimization of their Enterprise Resource Planning systems, e4 has expanded our service offerings to better serve our client base,” said Jim Hennessy, CEO, e4. “By adding Phil’s expertise and unique insights, we are now able to bring industry-leading ERP solutions and capabilities to our clients and the market.”

e4 has expanded our services to better serve our client base. By adding Phil’s expertise and unique insights, we are now able to bring industry-leading ERP solutions to our clients and the market.”

— Jim Hennessy, CEO, e4

Phil brings a tremendous amount of experience in meeting clients’ advisory, planning and support services needs for ERP system implementations, optimizations, and upgrade projects. Phil most recently served as President and Chief Executive Officer of Logic Healthcare, a healthcare IT consulting firm, and possesses more than 30 years of experience in healthcare project management, technical development, and business management consulting.

“ERP systems are more relevant today than they ever have been within healthcare facilities.  Attracting and maintaining the highest caliber talent, running the most optimized and efficient supply chain, effectively reporting on the financial health, and integrating with clinical systems are all key components to sustaining growth in today’s healthcare market.  Combining the strength of e4’s consultant network, LEAN-based methodologies, proprietary software solutions, and industry-leading healthcare consulting experience with proven ERP methodologies and seasoned resources, this new service line will enhance e4’s ability to assist our clients nationwide with their ERP needs,” said Phil Summers.

From advisory and implementation to operations and optimization services, e4 can help clients achieve ERP objectives to manage, design, build, and deploy systems that are robust and sustainable for future growth. e4’s ERP project managers and fully-certified, seasoned consultants possess an average of 15 years of experience, and provide functional, technical, and administration experience in multiple modules. These include Financial Management, Human Capital Management, Talent Management, Supply Chain Management, System Administration Management, and Technical Development.

To learn more about e4’s ERP service offerings, visit https://www.e4-services.com/ERP

About e4:

e4 is a leading national healthcare consulting and professional services company that provides comprehensive service solutions addressing needs around EHR, ERP, Revenue Cycle Management, HIM, and IT. e4 also specializes in complex program and change management, and uses LEAN and proprietary engineered software to maximize outcomes and efficiencies.