Go-Live Support and Technical Dress Rehearsal (TDR)

Go Live Support 2

Ensure the stability of your go-live with e4’s proven approach.

Go Live Support
From Appointment Scheduling to the Command Center Plan, Communication Plan and Conversion Plan, employ our proprietary e4caster™ dashboard to unlock one total view of all program work, metrics and milestone achievements.

All the extensive work and long hours prepapring for your go-live is judged in the first 24-48 hours, when end users start using the system. Will you be ready?

Having facilitated hundreds of live events and system integration projects, e4 has LEAN Engineered a proven template for executing successful Go-Live initiatives.

  • Expertise: Full data migration, infrastructure, testing, and device deployment services and support. Command center design, management, ticketing and issue management.
  • Tools: e4’s Go-Live Planning Checklist and Resources, e4caster™ Program Management and Total Work Visibility Dashboard and various proprietary LEAN tools
  • Strategic Staffing/Recruiting: e4 sources candidates from a huge pool – allowing us to ask for competitive pricing for quality resources. From Go-Live Coordinators and Site Leads to Team Leads and Go-Live Support Resources, one call gets you the resource you need. e4 is tied to your success, and puts all candidates through rigorous screenings to ensure all candidates are reliable professionals with the skills and experience to do the job and fit into your culture.

e4’s Go-Live expertise includes technical areas such as data migration, infrastructure, testing, and device deployment. Our vast experience includes supporting a multitude of extensive system integration projects to ensure interfaces, file transfers, data migration, device integration and other means for system communication are in place at Go-Live to support operational needs across different systems and platforms. We also support command center design and management and ticketing and issue management. e4 has worked with multiple clients utilizing vendor models for transitioning to client support for implemented applications.Go Live Support Approach

Utilize e4’s Go-Live Planning Checklist and Resources to help ensure the success of your live event. Go-Live considerations we plan for include space requirements, technical requirements, communications/planning, supplies, schedules, food, issue reporting and tracking, floor support processes, outside vendors, transportation and parking, hotels, dress code, and much more. By providing our “ranges of consideration,” our consultative approach ensures that your comprehensive staffing plan is based on proven resourcing ratios to ensure proper command center support is allocated. e4 will ensure that resources available can expediently diagnose training issues and provide retraining as needed.

Technical Dress Rehearsal (TDR) Program Management

With the financial investment that accompanies the deployment of EHR software (such as Epic or Cerner), proper planning, coordination and testing is critical to mitigate hardware and device issues at go-live that can impact both end users and patients.Utilizing e4 for TDR coordination will ensure that come go-live, hardware issues are minimal and everyone can focus on patient care and resolving workflow issues. (Learn more)

Traditional ChallengesThe e4 Solution
End user dissatisfaction due to inadequate on-site resourcesComprehensive tiered elbow-to-elbow staffing plan based on proven resourcing ratios to ensure proper command center support is allocated.
Lack of application knowledge from support resourcese4 will ensure that resources available can expediently diagnose training issues and provide retraining as needed.
Client stress from stretched staff bandwidthe4 can manage every detail of your go-live plan. From sourcing,training and managing the team to ancillary details such as travel, access and accommodations – we will reduce strain on your key team members to allow them to focus on core work needs.